FAQ

Q: How long does it take to tune my ECM and how do I get it to you?

We strive to have a 2 day turn-around, my business is growing, and this may extend, but I will work my hardest and get you the ecm back to you as soon as possible. You can ship us the ECM however you would like. I prefer Fedex Overnite, but if you are not in a hurry. Ground shipping will work. Remote tuning is also available.

Q: What kind of mileage will I gain with a tune?

Fuel economy is a touchy subject. We have had trucks gain 1.5mpg, and we have had trucks gain .5 mpg. It varies. To many variables that can affect fuel mileage.

Q: What is the difference between a custom tune vs a tune from a hand-held tuner?

A custom tune is more precise. It is tailored more to the way you drive and the conditions you drive in. A hand-held tuner has built in tunes that are basically generic to all makes and models of the vehicle it is designed for. A custom tune allows for future upgrades, IE; Turbos, Injectors, Intake systems, gear changes and more. If you decide to upgrade your turbo, contact the original tuner and he can modify your tune and send it back to you.

Q: What services do you all perform?

Right now, we offer complete tuning on several makes & models of vehicles. We also offer installation services on some of the products we sell. If you have any questions on installation, feel free to call us. (405) 208-2617

Q: How much horsepower will I gain on a specific tune?

Another touchy question. Most of our custom tunes get you close to the requested horsepower. Some horsepower requests cannot be achieved. The engine or the vehicle will just not allow it. We like to tune within the safe limits of the engine and drivetrain so you can have a more reliable truck.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by BK Diesel Tuning & Performance to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a BK Diesel Tuning & Performance brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from BK Diesel Tuning & Performance, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that BK Diesel Tuning & Performance offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. BK Diesel Tuning & Performance takes great pride in having you as a customer and we will ensure your privacy as a customer. BK Diesel Tuning & Performance does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

blackknightdiesel.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

BK Diesel Tuning & Performance seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

BK Diesel Tuning & Performance reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at BK Diesel Tuning & Performance, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to thedieselgurubktuning@gmail.com.

We are confident that your visit to BK Diesel Tuning & Performance is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 405-208-2617.


Shipping & Returns

Q: What shipping options are available?

I prefer Fedex ground for shipping tuned ECM’s. We will ship your ECM from the carrier of your choice. Most of our products are shipped by Fedex from our warehouse.

Q: Do you ship outside of the USA?

Sure, international shipping rates do apply.

Q: What is your return policy on products?

If what you ordered is not what you received, give us a call and we will make it right. You have 90 days to submit a return with a RMA number, we cannot process a return without an RMA number.

Q: What could cause a shipping delay?

Shipping delays could be caused by bad weather situations, if there is a delay in shipping on our end, we will contact you with your options. Tracking numbers will be available to you so you can track the shipping progress.

Q: What is your return policy on tuned ECMs?

If you have a problem with a tune, we will fix it. If in the event that your ECM fails in the future, and you purchase a new ECM. Ship us your new ECM and a copy of your original invoice, and we will tune it for FREE.

Q: Product Returns

We offer a 90 return policy on performance products. All products must be returned with a RMA number. All products that are not returned with an RMA number may not be accounted for and cannot continue with the return without that information.

Q: Disclosure

Please be advised that any modifications outside OEM specification may void warranties, and the buyer (you) takes full responsibility for all costs incurred as such.

Off-highway tunes are solely for off-road use in closed course competition only and are not to be used on public roads or highways.

It is the buyers responsibility to be aware of all operational and emissions requirements for legal use in their country. The buyer hereby waives all legal rights and understands that the seller (BK Diesel Tuning & Repair LLC) and its employees, subcontractors, business associates and affiliates) will not be held liable for any reason.

BK Diesel Tuning & Repair LLC will inform buyers of the terms of this disclaimer.