If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by BK Diesel Tuning & Performance to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a BK Diesel Tuning & Performance brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from BK Diesel Tuning & Performance, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that BK Diesel Tuning & Performance offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. BK Diesel Tuning & Performance takes great pride in having you as a customer and we will ensure your privacy as a customer. BK Diesel Tuning & Performance does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
blackknightdiesel.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
BK Diesel Tuning & Performance seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at BK Diesel Tuning & Performance, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to email@example.com.
We are confident that your visit to BK Diesel Tuning & Performance is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 405-208-2617.
I prefer Fedex ground for shipping tuned ECM’s. We will ship your ECM from the carrier of your choice. Most of our products are shipped by Fedex from our warehouse.
If what you ordered is not what you received, give us a call and we will make it right. You have 90 days to submit a return with a RMA number, we cannot process a return without an RMA number.
Shipping delays could be caused by bad weather situations, if there is a delay in shipping on our end, we will contact you with your options. Tracking numbers will be available to you so you can track the shipping progress.
If you have a problem with a tune, we will fix it. If in the event that your ECM fails in the future, and you purchase a new ECM. Ship us your new ECM and a copy of your original invoice, and we will tune it for FREE.
We offer a 90 return policy on performance products. All products must be returned with a RMA number. All products that are not returned with an RMA number may not be accounted for and cannot continue with the return without that information.
Please be advised that any modifications outside OEM specification may void warranties, and the buyer (you) takes full responsibility for all costs incurred as such.
Off-highway tunes are solely for off-road use in closed course competition only and are not to be used on public roads or highways.
It is the buyers responsibility to be aware of all operational and emissions requirements for legal use in their country. The buyer hereby waives all legal rights and understands that the seller (BK Diesel Tuning & Repair LLC) and its employees, subcontractors, business associates and affiliates) will not be held liable for any reason.
BK Diesel Tuning & Repair LLC will inform buyers of the terms of this disclaimer.